Our commitment to your safety

We fully understand that we now live in a different world, and our customers will want to know that we are doing everything we can to ensure the safety and hygiene of our establishment.

We have always considered cleanliness to be one of the most important part of our success. During the national lockdown, we worked with our professional suppliers of cleaning products to make sure we had the best tools at our disposal, allowing us to greatly reduce the risk of spreading the virus.

As a result, we have changed many of our daily practices and services to minimize the risk of contracting and spreading the coronavirus. All of these rules will be constantly revised and subject to change, in accordance with government advice and “best practices”. These protocols are in place to protect you, ourselves and other hotel guests. We want you to understand and respect them.

These major changes include: –

  • We will no longer offer early check-in or late check-out to allow plenty of time between each occupancy and enough time for the extra measures to take place.
  • Until the end of the crisis period, we will wear masks in all customer areas and we will ask our customers to respect the social distance between us and other guests.
  • Guests are also required to wear masks at all times in communal areas of the property and until they are seated at breakfast.
  • All food is prepared here in our kitchen and only by ourselves. All food suppliers will also adhere to our strict hygiene rules to reduce the risk of contamination.
  • During Breakfast: All guests must remain seated at their table at all times and we ask all parents / guardians to ensure that children also comply with this rule. Customers must disinfect their hands before arriving and also after leaving the dining room. Guests will use the same table for their entire stay, tables will be distanced to the government guidelines. We are asking guests to pre-order and let us know what time they will be coming to breakfast.
  • Decorative items including bed cushions will be removed from our bedrooms during the health crisis. Each bed will, as always, offer freshly and hygienically cleaned linen.
  • Check-in and check-out will be done with “social distance” in mind. The payment of your stay will be taken from the card you reserved with unless you request otherwise and the receipt will be made available at your request. If you require a VAT receipt please request one via email.
  • Hand cleaning with an appropriate solution when arriving at our establishment is compulsory. A cleaning station is available at the reception desk.
  • Our terrace and garden will remain open and we will ask you to respect government directives regarding social distancing.
  • The guest lounge will be used as an extended dining area to allow for the distanced seating at breakfast and no longer for guest use at other times.
  • For stays of more than one consecutive night, during this period of higher risk, and in order to respect your personal space we will not perform room service during your stay, unless you request it. However, new towels and other supplies will be available on request.
  • If one of our customers shows non-compliance with our policies and government directives, they will be asked to leave the premises immediately, billing for the stay will remain applicable.
  • If one of our customers shows symptoms of a virus that could harm other customers and ourselves, they will be asked to leave the premises immediately, the services used will be invoiced.
  • To reduce the amount of people inside the property for the duration of this crisis no non-residents will be allowed inside the property.

And don’t forget – Until further notice, you must ensure that your reservation meets current government travel restrictions

Despite the necessary rules and restrictions, we want to assure you that we will continue to offer you our best service and we will continue to do everything we can to make your stay as pleasant as possible.

Because government travel rules will be constantly revised, we have introduced much more flexible terms for bookings made only directly with the hotel. This will allow you to modify your reservation up to 48 hours before the arrival date. Reservations made on other booking platforms will be subject to their general conditions. Our “direct” prices are also cheaper. We still recommend travel insurance.

We thank you for understanding and your cooperation.