Terms & Conditions

Booking terms and conditions: These Booking Terms apply to Chillington House, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where we agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

Bookings: Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by you to us on check-in.

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for using cash or an acceptable and valid credit or debit card. When a Booking is confirmed, a confirmation is given. This confirmation must be retained for access to the Booking details if cancellation or amendment is necessary.

Prices: Rates are per room per night. If you have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

Availability: In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternate accommodation or a refund.

Arrival and departure: Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with us prior to arrival. The Check-out time is also specified on your booking confirmation.

Cancellations: If you have paid a Booking DepositĀ  an administration fee will be levied. If cancellation is within 14 days of your reservation then you will be liable for the full cost of your reservation. Please consider holiday insurance.

We normally take full payment 14 days prior to your arrival date, once payment has been taken no refunds will be given.

Amendments: To amend or Cancel Your Booking, call Chillington House directly using the number contained within the booking confirmation. If you amend Your Booking and as a result you cancel any room an administration fee will be levied. Unless cancellation or amendment is within 14 days of your reservation then you will be liable for the full cost of your reservation. Please consider holiday insurance.

Payment: The total deposit amount payable to confirm the Booking is quoted at the time of booking and will be charged to your credit or debit card at the time of Booking. Full payment will be charged 14 days prior to the arrival date. All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay: We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability: Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Conditions of Use Check In is from 15:30 to 19:00. Early & Late Check In by arrangement. Check Out is by 10:30. On the rare occasion we may be unavailable for check in. In such a situation instructions will be forwarded prior to arrival. We are a no smoking property. Children & Pets are welcome.
Pets We permit: well behaved dogs at additional cost by prior arrangement. Dogs must not be left unattended and are not permitted in the guest lounge or conservatory.